Pose et traitement
> A lire !
> Créez votre projet
> Voir nos carreaux
> Modalités de livraison
Paiement sécurisé
> Moyens de paiement
Votre panier 0 0,00 €



The company CAROCIM France is registered in the trade register under the number TVA Intracom: FR 16500480975. Its postal address is 1515 Route Puy Ste Réparade CS70040 13089 AIX EN PROVENCE France .Its email address is : [email protected] Any order under a product appearing in the online store site requires consultation and prior acceptance of these terms and conditions. The validation click of the order implies full acceptance of the present. This click has the value of "digital signature". The object of the present conditions is to define the rights and duties of the parts within the framework of the online sale of the properties proposed by CAROCIM France to the consumer. These general terms of sale concern only the supply of cement tiles. A composed stone floor is a validated stone floor (cf. instructions of poses available on the site, the catalog and the cardboards of tiles).


The contractual information will be the object of a confirmation by e-mail at the address indicated by the consumer within the order form.


Registers computerized, preserved in the computer systems of CAROCIM France in the reasonable conditions of security are considered as the proofs of the communications, the orders and payments intervened between the parties. The archiving of order forms and invoices is made on a reliable and sustainable support which can be produced as proof.


All the efforts were made to make sure of the accuracy of the present information on the site. CAROCIM France is not nevertheless responsible for consequences, incidents, special damage resulting from electronic transmissions or from the accuracy of the information transmitted even in the case or CAROCIM France had knowledge of the possibility of such damage. Names and brands of products and manufacturers are only used in a purpose of identification .Photos, descriptions and prices of products are not contractual.


 Information about the availability is valid for day. Our prices are valid for 2 months.


Tiles are delivered to the address indicated by the consumer on the order form only to the rez of road.

All the tiles leave our premises in perfect condition. The customer owes indicate to the carrier (or in the mailman the slightest track of shock (holes, crushing etc.) on the parcel and if necessary refuse the parcel. A new identical product will then be dismissed to you free of charge.The exchange of everything produces declared, in posteriori, damaged during the transport, without any reserve is emitted at the reception of the parcel, can be taken care.

As in any expedition, it is possible to undergo a delay or as the product gets lost. In such a case, we contract the carrier to start an investigation. All the efforts are made, as long as necessary, to find this parcel. If necessary the storekeeper will be paid off by the carrier and will deliver a new parcel identical to his expenses.

We disclaim all liability as for the extension of the delivery deadlines because of the carrier, in particular in case of the loss of products, bad weather or strike.


Any anomaly concerning the delivery (damage, the missing goods with regard to the delivery slip, the damaged parcel, the broken tiles etc.) will necessarily have to be indicated on the delivery slip in the form of " handwritten reserves ' on the receipt of the driver / deliverer, accompanied with the signature of the customer.

The consumer will have to confirm at the same time this anomaly by sending to the carrier in (2) two working days according to delivery date a registered letter with acknowledgement of receipt explaining the aforementioned complaints.

The consumer will have to transmit a copy of this mail to CAROCIM France 1515 Route du Puy Sainte Réparade CS70040 13089 Aix-en-Provence France. Without this report, we proceed to no exchange.


The consumer will have to formulate to CAROCIM France, that very day of the delivery either at the latest the first working day following the delivery any complaint of error of delivery and / or non-compliance of products in kind or in quality compared with the indications appearing on the order form.

Beyond this deadline, any complaint will be rejected. The formulation of this complaint to CAROCIM France can be sent in [email protected]

Any complaint not made in rules defined above and within the time limits allowed cannot be taken into account and will clear CAROCIM France of any responsibility towards the consumer.In case of error of delivery or exchange, every product to be exchanged or to be paid off will have to have returned to CAROCIM France in general on her original packing (filmed pallet) in impeccable state in 1515 Route du Puy Sainte Réparade  CS70040 13089 Aix-en-Provence  France.


The right to withdraw applies only to the physical persons.

According to articles L.120-20, the consumer has a deadline of (14) fourteen calendar days to return, at his expenses, the products which do not suit on him. This deadline runs from the day of the reception of the order of the consumer. Any return will have to be beforehand indicated in [email protected] The product will have to have returned to CAROCIM France 1515 Route du Puy Sainte Réparade CS70040 13089 Aix-en-Provence France. Only will be resumed products sent back as a whole on pallet filmed in their complete and intact original packing and in perfect condition of resale. Everything produces which will have been damaged, or whose original packing will have been damaged, will be neither paid off or resumed or exchanged. This right to withdraw practices without penalty, with the exception of forwarding charges and of return. In the hypothesis of the exercise of the right to withdraw, the consumer has the choice to ask either for the refund of the paid sums, or the exchange of the product.

In the case of an exchange, the forwarding will be made at the expense of the consumer.

In case of exercise of the right to withdraw, CAROCIM France will make all the efforts to pay off the consumer within (14) fourteen days.


The use of the present marks on the site is strictly forbidden.


None of the parts will have failed in its contractual obligations, as far as their execution will be delayed, hindered or prevented by a coincidence of force majeure. Any irresistible fact or circumstance, outside the parties, unpredictable, inevitable, independent from the will of the parts will be considered as a case of absolute necessity and which cannot be prevented by the latter, in spite of all the efforts reasonably possible .The party affected by such circumstances will inform the other one about it in (10) ten working days according to the date in which it will have had knowledge.

Both parties will get closer then, within three months, except in the impossibility due to the case of absolute necessity, to examine the incidence of the event and agree on conditions in which the execution of the contract will be pursued. If the major case of strength has a duration superior to a duration of(1) one month, the present general conditions can be cancelled by the injured party .In a express way, are considered cases of force majeure or coincidences, besides those who are usually held by the jurisprudence of the courts and French courts: the blocking of the means of transportation, the earthquake, the fires, the storms, the flood, the lightning, the stop of the telecommunication networks or the difficulties appropriate to the external telecommunication networks to the customers.


 If one or several conditions of the present general conditions are considered not validated or declared such in law enforcement, of a regulation or following a definitive decision of a competent jurisdiction, the remaining clauses will remain valid.


The fact for one of the parties not to take advantage of a breach by the other part in any of the obligations aimed within the framework of the present general terms of sale could not be interpreted for the future as the claiming in the obligation in cause.


The present general conditions are subjected to the French law. This is so for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will first contact CAROCIM France to obtain an amicable solution. Prior to any recourse to the arbitration or state judge, the parties oblige themselves to negotiate in a spirit of loyalty and honest a mutual agreement within the framework of a mediation in case of emergence of any conflict concerning the present contract, including concerning its validity. The party wishing to operate the process of mediation will have to inform the other party about it by registered letter with recorded delivery by indicating the elements of the conflict and by proposing if necessary the name of a mediator.


Any litigation concerning the interpretation   and concerning the execution of the present general terms of sale is subjected to the French law.

It was agreed that the court of the place of the head office of CAROCIM France ( Aix-en-Provence France) will be only competent in case of litigation towards the storekeepers or the trading companies.